Q. Do you print and process your own products?
A. Rocco'Shoppe which is based in Seattle, WA, USA is partnered with Spoke Custom Products in Norcross, GA (mugs, phone cases and laptop sleeves), ArtGun, LLC in Miami Lakes, FL and MyLocker in Detroit, MI (shirts). We design. They process and ship. Excellent quality and turnaround time. Shirts we sell are name brands such as Gildan and Next Level.
Q. Are your prices in American currency?
A. Yes; however, next to each item price there is a currency converter. While all transactions are in American currency, you can then see the price in your chosen currency.
Q. Who processes the transactions at Rocco'Shop?
A. Both Shopify Payments and PayPal Express are offered for credit/debit card transactions as well as for those wishing to pay with their PayPal accounts.
Q. What is your return policy?
A. If a wrong item was sent or a print is poor, please contact us within 30 days of receipt of your order, with your order number, problem with the item, and an image of the item in question. We will re-issue a new order at no cost to you.
Q. Which carrier do you use?
A. Printify uses the United States Postal Service for both domestic and international shipments.
Q. Do you do custom designs?
A. Yes! If you have an idea in mind, please contact us or email: firstname.lastname@example.org or call us at 1-425-998-6146
Q. Who is Rocco?
A. Rocco Caramello is the inspiration behind Rocco's Música!Musica! and Rocco'Shoppe. He was an orange tabby and a dear buddy to Louis. Originally from Vancouver, BC, Canada, Rocco moved to Bahia, Brazil where he thrived - hanging out with the ducks in the neighborhood, gawking at little monkeys, hunting mice, lizards and other little creatures, making friends with turtles, climbing trees and chilling with his Brazilian cousins. Rocco has since moved onto the other side of the feline world, but his spirit and joie de vivre are always with Louis.
Rocco greets the morning.
Q. Ok, so who is Louis?